top of page


Allowing you to access vital healthcare services in the comfort of your own home 


What is Telehealth?

Telehealth refers to a video conference consultation involving communication between you and your clinician at ECM using both a video and audio connection – using ZOOM. Telehealth provides a safe and secure alternative to in person, face to face services for clients, no matter your location.

We use the ZOOM platform to ensure client confidentiality during videoconferencing services. ZOOM provides multi-security layers with end to end encryption. The software is user-friendly, with high quality video and audio functionality, allowing a consistent and reliable experience for clients.


ZOOM is recognised as a suitable platform for Telehealth services and is a creative approach to online therapy for Psychology, Speech Pathology and Occupational Therapy. We also offer Counselling and Behaviour Support via Telehealth. 

What are the Benefits of Telehealth?

Telehealth has been evolving rapidly over the last several decades. Telehealth has consistently been proven to be as effective as face to face interventions for allied health professionals. Some of the many benefits of Telehealth include:

  • Timely diagnosis and/or therapy – Telehealth enables timely and effective clinical interventions, with the same level of benefits as face to face consultations.

  • Strengthens client-clinician relationships – Telehealth enables clients to be more comfortable in their own home, allowing them to open up more easily with clinicians.

  • Continuity of care – Telehealth enables clients to continue to receive vital healthcare services, allowing long-term care management to be uninterrupted.

  • Greater convenience – In this rapidly changing environment, it is much easier and quicker to schedule a Telehealth consultation than to wait for an in-person consultation.

Medicare and NDIS-funded Telehealth Services

As part of the Australian Government’s response to COVID-19, Medicare and NDIS services have been expanded to support a comprehensive Telehealth model of care to protect clients and clinicians, and the broader community from the coronavirus and as an alternative method of receiving therapy for the future. ECM has adopted Telehealth technology, recognising it is the Australian Government’s preferred alternative to face to face services for clients.

Standardised Assessments

As Allied Health practitioners we are constantly working out effective ways to deliver therapy to suit the needs of our clients. With the incorporation of Telehealth at ECM, we are able to conduct all assessments and therapy sessions online to ensure that our clients receive constant support and therapy no matter where they are. 


Frequently asked questions


Can I pay for Telehealth using NDIS funding?

Yes! Telehealth services are included under the Improved Daily Living Skills and Improved Relationships section of an NDIS Plan. 

How do I pay for Telehealth sessions?

Telehealth sessions cost the same as standard face to face sessions at ECM. There is no extra charge for the ZOOM software, all you need is to download the application and have access to the internet or a phone with internet access. 

Can I see a therapist via Telehealth if I do not live in NSW?

Of course! ECM offers Telehealth services to clients nation wide. 

I don't know how to use ZOOM but I would like Telehealth appointments.

That is no problem. Here at ECM, the friendly administration staff can assist you with your set up on ZOOM if you phone the clinic prior to your appointment. Our clinicians will email you a link to a ZOOM meeting. All you have to do is click on the link at the time of your appointment and meet your clinician online! 


How young can you be to receive Telehealth sessions? 

Here at ECM our skilled clinicians are constantly coming up with creative ways to interact with their clients of all ages. Through the use of online tools, our clinicians can conduct therapy with clients of all ages, however some may need assistance from a carer to set up and get started on the ZOOM platform. 

If you have any questions or would like to make an appointment, please contact our friendly reception staff on 02 4969 8060. 

If you would like to make a referral to our service for Adult Telehealth therapy please click here to complete the form. If you would like to make a referral to our service for Child Telehealth therapy please click here to complete the form.


You can alternatively email to find out more information.

If you are expressing stress or anxiety as the coronavirus situation evolves, please see the information developed by the Australian Psychological Society.


Contact us now to make an appointment

bottom of page