Allowing you to access vital healthcare services in the comfort of your own home to support polices to reduce the risk of exposure to Coronavirus (COVID-19)


We take our responsibility to follow guidance by the New South Wales and Australian Government’s in managing the outbreak of this virus very seriously and are here to support you in any way we can. 

What is Telehealth?

Telehealth refers to a video conference consultation involving communication between you and your clinician using both a video and audio connection – similar to Skype and Facetime. Telehealth provides a safe and secure alternative to in person, face to face services for clients. 

We use the Zoom platform to ensure client confidentiality during videoconferencing services. Zoom provides multi-security layers with end to end encryption. The software is user-friendly, with high quality video and audio functionality, allowing a consistent and reliable experience for clients. Zoom is recognised by the Australian Government and the Australian Psychological Society as a suitable platform for Telehealth services.

What are the Benefits of Telehealth?

Telehealth has been evolving rapidly over the last several decades. Telehealth has consistently been proven to be as effective as face to face interventions for allied health professionals. Some of the many benefits of Telehealth include:

  • Timely diagnosis and/or therapy – Telehealth enables timely and effective clinical interventions, with the same level of benefits as face to face consultations.

  • Strengthens client-clinician relationships – Telehealth enables clients to be more comfortable in their own home, allowing them to open up more easily with clinicians.

  • Continuity of care – Telehealth enables clients to continue to receive vital healthcare services, allowing long-term care management to be uninterrupted.

  • Greater convenience – In this rapidly changing environment, it is much easier and quicker to schedule a Telehealth consultation than to wait for an in-person consultation.

Medicare and NDIS-funded Telehealth Services

As part of the Australian Government’s response to COVID-19, Medicare and NDIS services have been expanded to support a comprehensive Telehealth model of care to protect clients and clinicians, and the broader community from the coronavirus. ECM has adopted Telehealth technology, recognising it is the Australian Government’s preferred alternative to face to face services for clients at risk of COVID-19.

Standardised Assessments

As Allied Health practitioners we will aim towards administering some assessments face to face (in the practice) if they are deemed ‘essential’ in providing the client the best outcome for their overall well -being. Clinicians involved in this process will take the necessary action to manage the risk of COVID-19 in the practice environment. 

The clinician will assess the risk in consultation with the client prior to the appointment and will implement control measures to minimise the spread of the virus. Can I suggest that if clients can present at the practice with protective items such as masks – this would be the preferred option. 

If you have any questions or would like to make an appointment, please contact our friendly reception staff on 02 4969 8060. 

If you would like to make a referral to our service, please click here to complete the form and fax to 02 4969 2879 or email to

If you are expressing stress or anxiety as the coronavirus situation evolves, please see the information developed by the Australian Psychological Society.

If you have any questions or concerns about the measures, we have put in place in response to the COVID-19 pandemic, please contact the Director, Lynette Bainbridge Psychologist MAPS


Contact us now to make an appointment