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Privacy Policy

Therapy Service

As part of providing a service to you, Educational Case Management Pty Ltd – Psychology, Occupational Therapy and Speech Pathology, needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information as part of providing psychological services to you. 

This collection of personal information will be a necessary part of the assessment and treatment that is conducted. 

Purpose of collecting and holding information

Your personal information is gathered as part of your assessment and treatment, is kept securely and, in the interests of your privacy, used only by your psychologist and the authorised personnel of the practice (as necessary). Your personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service to you. 

A more detailed description is provided by contacting Educational Case Management Pty Ltd. The Privacy Policy contains information about how to access and seek correction of your personal information, and how to lodge a complaint about our management of your personal information

Consequence of not providing personal information

If you do not wish for your personal information to be collected in a way anticipated by this letter or the Privacy Policy, Educational Case Management Pty may not be in a position to provide the allied health service to you. You may request to be anonymous or to use a pseudonym, unless it is impracticable for Educational Case Management Pty to deal with you or if Educational Case Management Pty is required or authorised by law to deal with identified individuals. In most cases it will not be possible for you to be anonymous or to use a pseudonym, however if Educational Case Management Pty Ltd agrees to you being anonymous or using a pseudonym, you must pay consultation fees at the time of the appointment.

Access to client information

At any stage you are entitled to access your personal information kept on file, subject to exceptions in the relevant legislation. The Clinician may discuss with your different possible forms of access. 

Disclosure of personal information

All personal information gathered by the clinician during the provision of the allied health service will remain confidential except when: 

  1. it is subpoenaed by a court; or

  2. failure to disclose the information would in the reasonable belief of the (Educational CaseManagement) place you or another person at serious risk to life, health or safety; or

  3. your prior approval has been obtained to

    1. provide a written report to another professional or agency. e.g., a GP, NDIS or a lawyer; or

    2. discuss the material with another person, e.g. a parent, employer or health provider; or

    3. disclose the information in another way; or

  4. You would reasonably expect your personal information to be disclosed to another professional oragency (e.g. your GP) and disclosure of your personal information to that third party is for apurpose which is directly related to the primary purpose for which your personal information wascollected; or

  5. disclosure is otherwise required or authorised by law.

Cancellation Policy

Unfortunately, we need to charge a cancellation fee if you do not attend an appointment, or if you need to cancel after 3pm on the day prior to scheduled appointment. We have a wait list; hence your appointment could be allocated to someone else if we have enough notice.

If, after reading this you are at all unclear about any of the information provided, please contact the psychologist prior to your appointment.  

Contact Us

Contact Get in touch Educational Case Management Newcastle Health Services

If you have any questions or would like to make an appointment, please contact our friendly reception staff on 02 4969 8060.

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